Privacy Policy

1. Introduction

At ajo98, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy describes how we collect, use, disclose, store, and protect the personal data you provide when you create an account, access our website at https://ajo98.cam, or use any of our online betting services including sports betting, live casino games, slot games, lottery services (togel), and cockfighting (sabung ayam) streaming.

This Privacy Policy applies to all users of ajo98's services, including residents of Indonesia and international visitors. By creating an account or using our services, you acknowledge that you have read, understood, and agree to the data collection and usage practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must not use our services.

We comply with international data protection standards and implement rigorous security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. Your trust is essential to our business, and we take our responsibility to protect your data seriously.

2. Data Controller Information

The data controller responsible for your personal information is ajo98, operated under international gaming licenses. For all privacy-related inquiries, data access requests, or concerns about how your personal information is handled, you may contact our Data Protection Officer at:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy inquiries within 14 business days

3. Information We Collect

To provide you with our betting services, ensure account security, comply with legal obligations, and improve user experience, ajo98 collects various types of personal information. The categories of data we collect include:

3.1 Information You Provide Directly

When you register for an ajo98 account or use our services, you voluntarily provide us with the following information:

• Identity Information: Full legal name as it appears on your government-issued identification, date of birth, nationality, and gender.
• Contact Information: Email address, mobile phone number, residential address including street, city, province, and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers used for account recovery.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay account identifiers), and payment transaction history.
• Verification Documents: Copies of government-issued identification documents such as Indonesian KTP (identity card), passport, or driver's license; proof of address documents such as utility bills, bank statements, or rental agreements; and selfie photographs for identity verification purposes.
• Communication Data: Content of your communications with our customer support team via live chat, email, or phone, including any feedback, complaints, or inquiries you submit.

3.2 Information We Collect Automatically

When you access and use the ajo98 platform, we automatically collect certain technical and usage information through server logs, cookies, and similar tracking technologies:

• Device Information: Type of device (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bets placed, features used, time spent on each page, click patterns, and navigation paths through our website.
• Technical Data: IP address, geolocation data (country, city, approximate coordinates based on IP address), internet service provider, referring/exit pages, and timestamps of your access and activity.
• Transaction Data: Detailed records of all deposits, withdrawals, bets placed, bet outcomes, bonus claims, wagering activity, and account balance changes.

3.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources including:

• Payment Processors: Confirmation of transaction completion, payment method validation, and fraud prevention data from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers.
• Identity Verification Services: Results of identity verification checks, document authentication, age verification, and fraud risk assessments from third-party KYC (Know Your Customer) service providers.
• Marketing Partners: If you reach ajo98 through an affiliate or marketing partner, we may receive information about how you were referred to our platform.

4. How We Use Your Personal Data

ajo98 uses your personal information for the following purposes, all of which are necessary to provide, maintain, and improve our betting services:

4.1 Account Management and Service Delivery

• Creating and maintaining your ajo98 account
• Authenticating your identity when you log in
• Processing your bets, wagers, and game participation
• Managing your account balance, deposits, and withdrawals
• Providing customer support and responding to your inquiries
• Administering bonuses, promotions, and loyalty programs
• Sending you transactional notifications about account activity, deposits, withdrawals, and important service updates

4.2 Legal Compliance and Security

• Verifying your age to ensure you are 21 years or older as required by Indonesian regulations
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detecting, preventing, and investigating fraud, money laundering, collusion, and other prohibited activities
• Complying with legal obligations, regulatory requirements, and court orders
• Monitoring betting patterns to identify problem gambling behaviors and enforce responsible gaming measures
• Protecting the security and integrity of our platform and services
• Resolving disputes and enforcing our Terms & Conditions

4.3 Service Improvement and Analytics

• Analyzing usage patterns to understand how players interact with our platform
• Conducting market research and gathering feedback to improve our services
• Testing new features, games, and betting options
• Optimizing website performance, speed, and user experience
• Personalizing content and game recommendations based on your preferences and betting history

4.4 Marketing Communications (With Your Consent)

• Sending promotional emails about new games, special bonuses, and exclusive offers
• Notifying you about tournaments, jackpots, and special events
• Providing personalized bonus offers based on your gaming preferences

Note: You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting customer support. Opting out of marketing communications will not affect transactional or service-related messages.

5. Legal Basis for Processing

Under international data protection laws, ajo98 must have a lawful basis for collecting and using your personal data. Our legal bases for processing your information are:

6. Data Sharing and Disclosure

ajo98 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients for the purposes described in this Privacy Policy:

6.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC and AML verification providers to confirm your identity and comply with regulatory requirements.
• Game Providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and other game developers to deliver casino games and betting products.
• Cloud Hosting Services: Secure data storage and server infrastructure providers.
• Customer Support Tools: Live chat platforms and customer relationship management systems.
• Analytics Providers: Website analytics and performance monitoring services (anonymized data only).

All third-party service providers are contractually bound to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law, legal process, or to:

• Comply with court orders, subpoenas, or legal investigations
• Enforce our Terms & Conditions or other agreements
• Protect the rights, property, or safety of ajo98, our users, or the public
• Detect, prevent, or investigate fraud, security breaches, or illegal activities

6.3 Business Transfers

In the event that ajo98 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor organization. You will be notified via email or prominent notice on our website of any such change in ownership or control of your personal data.

7. Data Security Measures

ajo98 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Security Technologies

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by banks and financial institutions.
• Password Hashing: Your account password is stored using industry-standard one-way hashing algorithms, meaning even ajo98 staff cannot access your actual password.
• Firewall Protection: Multi-layer firewalls protect our servers from unauthorized access and malicious attacks.
• Intrusion Detection: Real-time monitoring systems detect and respond to suspicious activity and potential security breaches.
• Regular Security Audits: Independent third-party security firms conduct annual penetration testing and vulnerability assessments of our systems.

Organizational Safeguards

• Access Controls: Only authorized employees with legitimate business needs can access personal data, and all access is logged and monitored.
• Staff Training: All employees handling personal data receive regular training on data protection, privacy laws, and security best practices.
• Confidentiality Agreements: All staff members are bound by strict confidentiality obligations.
• Incident Response Plan: We maintain a comprehensive data breach response plan to quickly contain, investigate, and remediate any security incidents.

8. Data Retention

ajo98 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention practices are as follows:

• Active Accounts: Personal data for active accounts is retained indefinitely while your account remains open and in good standing.
• Inactive Accounts: If your account remains inactive (no logins or transactions) for 12 consecutive months, we may send you a reminder email. Accounts inactive for 24 months may be archived, but your data will remain accessible if you wish to reactivate your account.
• Closed Accounts: After voluntary account closure, we retain your personal data for a minimum of 5 years to comply with financial record-keeping laws, anti-money laundering regulations, and to resolve any potential disputes or legal claims. After this retention period, data is securely deleted or anonymized.
• Transaction Records: Financial transaction data (deposits, withdrawals, bets) is retained for 7 years to comply with tax and financial regulations.
• Marketing Data: If you opt out of marketing communications, we retain only the minimum information necessary (email address, opt-out preference) to ensure we do not contact you again for marketing purposes.

9. Your Privacy Rights

Under international data protection laws, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

9.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly through your account settings.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent. Please note that we may be required to retain certain data to comply with legal obligations or to resolve disputes.

9.4 Right to Restrict Processing

You have the right to request that we temporarily restrict processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a portable format and to request that we transfer it to another service provider where technically feasible.

9.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests by providing specific reasons related to your situation.

9.7 Right to Withdraw Consent

Where we process your personal data based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.

10. Cookies and Tracking Technologies

ajo98 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website usage, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you when you return to our website.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cookies enable core functionality such as logging in, navigating pages, and accessing secure areas. Without these cookies, our services cannot be provided.
• Performance Cookies: Collect information about how you use our website, such as which pages you visit most often and whether you receive error messages. These cookies help us improve website performance and user experience.
• Functionality Cookies: Remember your preferences and choices (such as language, region, or login credentials) to provide a more personalized experience on return visits.
• Analytics Cookies: Help us understand user behavior and traffic patterns through anonymized data collection. We use this information to improve our services and develop new features.

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features. To manage cookies, access your browser's settings menu and look for the privacy or cookie management section.

11. International Data Transfers

ajo98 operates internationally and may transfer your personal data to servers and service providers located outside Indonesia. When we transfer your data across borders, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards include:

• Transferring data only to countries recognized as providing adequate levels of data protection
• Using standard contractual clauses approved by data protection authorities
• Ensuring all third-party recipients implement appropriate technical and organizational security measures

12. Changes to This Privacy Policy

ajo98 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a prominent notice on our website homepage
• Sending an email notification to the address associated with your account
• Displaying a pop-up notification when you log in to your account

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of ajo98's services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

13. Contact Information and Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy, our data protection practices, or how your personal information is handled, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Customer Support: 24/7 live chat available through the ajo98 website

We take all privacy inquiries seriously and aim to respond within 14 business days. For urgent data protection matters, please mark your communication as "Urgent" in the subject line.